These Terms and Conditions govern the provision of cleaning services by Cleaners Streatham to residential and commercial clients within Streatham and surrounding areas. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or continuing to use our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or other legal entity booking or receiving cleaning services from Cleaners Streatham.
Company means Cleaners Streatham, the cleaning service provider.
Services means any cleaning services supplied by the Company to the Client, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, one-off deep cleaning, and related cleaning tasks.
Premises means the property or location where the Services are to be performed.
Cleaner means any employee, subcontractor, or representative engaged by the Company to perform the Services.
The Company will provide cleaning services as agreed with the Client at the time of booking. The scope of work may include general cleaning, deep cleaning, end of tenancy cleaning, and other cleaning tasks appropriate to residential and commercial properties in the Streatham service area.
The specific tasks, frequency, and duration of the Services will be confirmed during the booking process. The Company reserves the right to decline work that is outside the usual scope of cleaning services, unsafe, or unsuitable for the expertise of its Cleaners.
3.1 Bookings for Services can be made by the Client through the Company’s accepted booking channels. The Client must provide accurate and complete information about the Premises, the required Services, preferred dates and times, and any access arrangements.
3.2 All bookings are subject to availability. The Company will confirm the booking and provide an estimated start time. Any booking confirmation provided by the Company will set out the agreed Services, the charges, and any specific terms related to that booking.
3.3 The Client is responsible for ensuring that access to the Premises is available at the agreed time. If the Cleaner is unable to gain access due to incorrect information, locked doors, or absence of keys or access codes, the Company may treat the visit as a late cancellation and charge the applicable cancellation fee.
3.4 Where the Client requires regular cleaning services, the frequency, schedule, and any ongoing arrangements will be agreed in writing or confirmed in a booking confirmation. The Company reserves the right to review and adjust the schedule where necessary, with reasonable notice to the Client.
4.1 The price for the Services will be provided to the Client during the booking process, based on the information supplied by the Client and the type of service requested. Prices may be given as hourly rates or fixed fees, depending on the service type.
4.2 The Company reserves the right to revise prices if the information originally supplied by the Client is inaccurate, incomplete, or if the condition of the Premises requires substantially more work than reasonably anticipated. In such cases, the Company will notify the Client and seek approval before proceeding or adjusting the service.
4.3 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or invoice the Client after completion of the Services, depending on the nature of the booking and the Client’s account status.
4.4 The Company accepts commonly used payment methods as communicated to the Client during the booking process. All payments must be made in the currency and within the timeframe indicated on the invoice or booking confirmation.
4.5 Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel further Services until the outstanding balance is paid in full.
5.1 The Client may cancel or reschedule a booking, provided that the Company receives adequate notice. The minimum notice period for cancellation or rescheduling will be confirmed during the booking process, but the standard requirement is at least 24 hours prior to the scheduled start time.
5.2 If the Client cancels or reschedules a booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the scheduled Service.
5.3 If the Cleaner is unable to gain access to the Premises at the agreed time, or if the Client fails to provide safe and adequate access, the Company may treat this as a late cancellation and charge the applicable fee.
5.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, severe weather, transport interruptions, or other operational issues. In such cases, the Company will use reasonable efforts to notify the Client as soon as possible and offer an alternative appointment. The Company will not be liable for any losses arising from such cancellations or rescheduling.
6.1 The Client must provide a safe working environment for the Cleaners, including secure access, adequate lighting, ventilation, and running water and electricity at the Premises.
6.2 The Client must inform the Company of any health and safety risks, fragile items, special surfaces, or areas requiring particular care at the Premises. This includes advising of any alarms, security systems, or access instructions that may affect the Services.
6.3 The Client is responsible for securing valuables and personal items before the Cleaner begins work. The Company will not be responsible for loss of money, jewellery, or other valuables not properly secured.
6.4 The Client must not instruct or request the Cleaner to perform any tasks that are unsafe, illegal, or outside the reasonable scope of cleaning services.
7.1 The Company will provide the Services with reasonable care and skill and in accordance with industry standards for cleaning services in the local area.
7.2 Cleaners will use suitable cleaning products and equipment as agreed. If the Client requests that their own products or equipment be used, the Company will not be liable for any damage or inadequate results arising from their use.
7.3 The Company aims to maintain consistency in the Cleaners assigned to ongoing bookings but cannot guarantee the same Cleaner on every visit. The Company may substitute or change personnel as necessary to ensure continuity of service.
7.4 If the Client is dissatisfied with the quality of the Services, the Client must notify the Company within 24 hours of completion. The Company may, at its discretion, arrange for a re-clean of the affected areas or offer another appropriate remedy. This will be the Client’s sole and exclusive remedy for service issues.
8.1 The Company holds appropriate insurance cover for its activities. Details of insurance cover can be provided upon reasonable request.
8.2 The Company will take reasonable care when providing the Services. However, minor wear and tear or damage regarded as a reasonable and foreseeable consequence of cleaning shall not be considered the Company’s responsibility.
8.3 The Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the specific booking during which the loss or damage occurred, except where such limitation is not permitted by law.
8.4 The Company shall not be liable for any indirect, consequential, or economic loss suffered by the Client, including loss of profit, loss of business, or loss of opportunity.
8.5 The Company will not be liable for any existing damage, defects, or wear at the Premises, or for damage caused by faulty or fragile surfaces, fixtures, or items that could not reasonably withstand normal cleaning methods.
9.1 The Company will handle general household and light commercial waste generated during the provision of Services in accordance with applicable waste and environmental regulations. Waste will typically be placed in the Client’s designated bins or waste receptacles at the Premises.
9.2 The Company is not licensed to remove or transport significant quantities of waste off-site unless expressly agreed in advance as a separate service compliant with relevant local waste regulations.
9.3 The Client must inform the Company of any hazardous waste, including sharp objects, clinical waste, chemicals, or materials requiring specialist handling. The Company reserves the right to decline handling or disposing of any hazardous or regulated waste and will not be liable for any consequences where such information was not disclosed.
9.4 The Client is responsible for ensuring that their waste facilities at the Premises comply with local requirements and are suitable for the type and volume of waste generated from the cleaning activities.
10.1 Where the Client provides keys, fobs, or access codes to the Company, these will be stored and handled with reasonable care. The Company recommends that keys are not labelled with full address details for security reasons.
10.2 In the unlikely event of lost keys or access devices, the Company’s liability will be limited to the reasonable cost of a replacement key or device. The Company shall not be responsible for the cost of changing locks or other consequential expenses, except where required by law.
11.1 The Company is committed to maintaining safe working practices. Cleaners are instructed to follow appropriate health and safety procedures, including safe use of cleaning products and equipment.
11.2 The Client must not request tasks that could compromise health and safety, such as work at unsafe heights, moving heavy furniture without assistance, or using inappropriate equipment.
11.3 The Company may withdraw Services or modify the scope of work if conditions at the Premises pose a risk to health and safety. In such circumstances, the Client may still be liable for charges already incurred.
12.1 If the Client has any concerns or complaints about the Services, the Client should contact the Company as soon as reasonably possible, and in any event within 24 hours of completion of the relevant service visit where the issue relates to service quality.
12.2 The Company will investigate the complaint and seek a fair resolution, which may include re-cleaning affected areas, partial refund, or adjustment to future Services, as the Company considers appropriate in the circumstances.
12.3 The Company aims to resolve disputes amicably. If a dispute cannot be resolved through informal discussions, the parties may consider mediation or other dispute resolution methods before taking legal action.
13.1 The Company may amend these Terms and Conditions from time to time to reflect changes in legal requirements, operational practices, or service offerings in the Streatham area and beyond.
13.2 Updated Terms and Conditions will apply to new bookings and, where permitted by law, to ongoing arrangements. The Company will make reasonable efforts to inform regular Clients of any material changes.
14.1 The Company will collect and process personal data about the Client as necessary to provide the Services, manage bookings, and handle payments and communications.
14.2 The Company will handle personal data in accordance with applicable data protection laws and only use such data for legitimate business purposes connected with the provision of cleaning services.
14.3 The Client is responsible for ensuring that any personal information provided to the Company is accurate and up to date.
15.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, lockouts, accidents, illness, acts of government, or other uncontrollable events.
15.2 In such circumstances, the Company may suspend or reschedule the Services without liability, and will notify the Client as soon as reasonably practicable.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the provision of cleaning services and supersede any prior understandings, representations, or agreements, whether written or oral.
By booking or using the Services of Cleaners Streatham, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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