This Privacy Policy explains how Cleaners Streatham collects, uses, stores and protects personal data relating to its customers and prospective customers in the Streatham area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Cleaners Streatham customers and individuals who make enquiries or otherwise interact with us in connection with our cleaning services in the Streatham area.
Cleaners Streatham provides professional cleaning services to residential and commercial customers in the Streatham area. For the purposes of data protection law, Cleaners Streatham is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
We only collect personal data that is relevant for the provision of our services, business operations, and legal obligations. The categories of data we may collect include:
Contact details such as name, address, property details, billing address and city or area of service.
Communication details such as your preferred contact method and any information you choose to provide when you contact us by phone, through online forms, or in writing.
Booking and service information such as details of cleaning services requested, service frequency, access instructions for the property, preferred dates and times, and any special requirements you specify.
Payment and invoicing information such as records of payments, invoices, refunds, and any payment reference details. We do not store full card numbers or security codes where payments are processed through secure payment providers.
Technical and usage information when you visit our website, such as IP address, device type, browser type and pages visited. This may be collected through cookies or similar technologies, where applicable and permitted by law.
Feedback and complaint information such as feedback about our services, responses to surveys, or information provided when you make a complaint or request support.
We collect personal data directly from you when you contact us to request a quote, make a booking, manage your existing booking, make a complaint, provide feedback, or otherwise communicate with us about our services.
We may also collect data automatically when you visit our website, such as technical and usage information as described above.
In some cases, we may receive your details from third parties, for example when another person books our services on your behalf or recommends us and provides your contact details with your consent.
We process your personal data only when we have a lawful basis to do so under data protection law. The main purposes and lawful bases are:
To provide our cleaning services and manage your bookings. We use your contact and booking details to confirm and deliver our services, manage appointments, and communicate with you about your booking. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To issue invoices, process payments and manage accounts. We use your payment and invoicing information to charge for services, manage any refunds and keep proper accounting records. The lawful basis is performance of a contract and compliance with legal obligations related to tax and accounting.
To handle enquiries, complaints and feedback. We use your contact information and any details you provide to respond to questions, resolve issues and improve our services. The lawful basis is our legitimate interests in running and improving our business and maintaining customer relationships.
To send service-related communications. We may send reminders, confirmations, changes to terms or important information about your bookings. The lawful basis is performance of a contract and our legitimate interests in keeping you informed about services you have requested.
To improve and manage our website and services. We may analyse usage data to maintain security, troubleshoot issues and understand how our website and services are used. The lawful basis is our legitimate interests in operating and improving our services and website.
To meet legal and regulatory requirements. We may process your data where necessary to comply with our legal obligations, such as record keeping or responding to lawful requests from authorities.
Where we rely on legitimate interests, we always consider your interests, rights and freedoms and will not use your data where our interests are overridden by your rights.
We keep your personal data only for as long as necessary for the purposes set out in this Privacy Policy, and to comply with legal, accounting and reporting requirements.
In general, we keep customer booking and invoicing records for the period required by tax and accounting laws, which is typically up to six years after the end of the relevant financial year.
Contact details and communication records relating to enquiries or quotes where no booking is made may be kept for a shorter period, usually up to two years, unless a longer period is needed for legal reasons.
Technical and usage data from our website is kept for as short a period as is reasonably necessary for analysis, security and improvement purposes.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.
We may share your personal data with trusted third parties who act as processors on our behalf to help us deliver our services and run our business. These may include:
IT and hosting service providers who support our website, customer databases and communication systems.
Payment processing providers who handle card or online payments in a secure manner.
Customer management or booking software providers that help us schedule services and manage bookings.
Professional advisers such as accountants or legal advisers, where needed for business and compliance purposes.
These third parties are only allowed to process your personal data in accordance with our instructions, for the purposes we specify, and must implement appropriate security measures to protect your data.
We may also share personal data where required by law, for example with law enforcement agencies or regulators, or in connection with legal claims.
We do not sell your personal data to third parties.
Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where personal data is transferred outside these regions, we take steps to ensure that an adequate level of protection is in place. This may include using standard contractual clauses or relying on other lawful transfer mechanisms recognised by data protection law.
We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, disclosure or destruction. These measures include limiting access to personal data to staff and contractors who need it for their role, using secure systems and implementing safeguards to reduce the risk of unauthorised use or disclosure.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Streatham customers and individuals in the Streatham area whose data we process, subject to certain legal conditions and exceptions.
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This right may be limited where we need to retain data to comply with legal obligations or for the establishment, exercise or defence of legal claims.
Right to restrict processing. You may ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection you have raised.
Right to object. You have the right to object to processing of your personal data that is based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims.
Right to data portability. Where we process your personal data on the basis of your consent or a contract and the processing is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit that data to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of your data protection rights in relation to personal data held by Cleaners Streatham, please contact us using the usual communication channels you use for our services. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, or within any extended period permitted by law where requests are complex or numerous.
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Save money and time today by just hiring our cleaners Streatham. You can't find more cheaper and professional services than ours.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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