Terms and Conditions for Cleaners Streatham
These Terms and Conditions set out the basis on which our cleaning services are provided to residential and commercial customers in the UK. By making a booking, you agree to these terms, so please read them carefully before confirming any service. Throughout this document, references to cleaners Streatham, Streatham cleaners, cleaning services, and similar wording refer to the same service provider and the same contractual relationship. These terms are intended to create clarity around the booking process, payment obligations, cancellations, liability, waste handling, and the law that applies to the agreement.
We aim to provide a professional, reliable, and consistent service. However, cleaning work can vary depending on property condition, access, materials, and client instructions. For that reason, the service description, estimated duration, and price may depend on the information supplied at the time of booking. Any booking confirmed by the customer is made on the understanding that the details provided are accurate and complete. If the information changes, we may need to adjust the service scope, timing, or cost.
These terms apply to all standard, deep, end-of-tenancy, domestic, and specialist cleaning appointments unless otherwise agreed in writing. They do not affect your statutory rights under UK consumer law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. We recommend that customers keep a copy of the booking confirmation and any written amendments for their own records.
To make a booking, the customer must provide accurate property details, the type of cleaning required, preferred date and time, access arrangements, and any special instructions that may affect the service. A booking request does not create a contract until we confirm acceptance. We may decline a booking if we are unable to provide the service safely, legally, or within the requested timeframe. In some cases, an estimate may be provided first, followed by a final price once the scope of work has been reviewed.
Once a booking has been accepted, it becomes binding subject to these terms. If the customer requests changes to the appointment, we will try to accommodate them where possible, but we are not obliged to do so. The final service may differ from the original estimate if the actual work needed is greater than expected, if additional rooms or tasks are added, or if unsuitable conditions are discovered on arrival. Any significant change will normally be discussed before work continues.
The customer is responsible for ensuring that the property is accessible at the agreed time. This includes providing keys, alarm codes, entry instructions, parking arrangements, and any other information needed to start work without delay. If access is not available, our team may have to reschedule or charge for wasted attendance time. We ask customers to secure valuables, remove fragile items where appropriate, and inform us of any known hazards, including slippery floors, broken fixtures, pests, or unsafe electrical equipment.
Payment terms depend on the type of service booked. For regular cleaning, payment may be required on completion or on an agreed recurring basis. For one-off services, deposits may be requested in advance, with the balance due on completion or within the stated invoice period. Unless otherwise specified, all prices are in pounds sterling and may include VAT where applicable. Any quotation or estimate is based on the information available at the time and may be revised if the service requirements change materially.
We accept payment only by the methods agreed at the time of booking or invoicing. Where an invoice is issued, payment must be made by the due date stated on that invoice. Late payment may result in suspension of future bookings, recovery action, or administrative charges where permitted by law. If a payment is reversed, declined, or otherwise fails, the customer remains responsible for the full amount owing. Additional costs reasonably incurred in recovering overdue sums may also be charged where lawful.
Discounts, promotions, or special rates, if offered, apply only under the conditions stated at the time of offer. They cannot usually be combined unless expressly allowed. The price quoted covers only the cleaning tasks agreed in advance. It does not include major waste removal, specialist disposal, repair work, or services outside the agreed scope unless separately confirmed. If extra work is requested during the appointment, it may be added to the invoice at the applicable rate.
Cancellations must be made within a reasonable time before the scheduled appointment. Unless a different cancellation policy is stated in the booking confirmation, customers may be charged if they cancel late or fail to provide access. Where a deposit has been taken, it may be non-refundable if the cancellation occurs within the notice period stated at booking. This is to cover reserved staff time, scheduling costs, and loss of opportunity to provide the slot to another customer.
If we need to cancel or reschedule, we will aim to notify the customer as soon as reasonably possible and offer an alternative date where available. We are not liable for delays caused by events beyond our reasonable control, including severe weather, traffic disruption, illness, accidents, public transport failure, utility outages, or emergency restrictions. In such cases, appointments may be postponed without liability for consequential loss. We will always try to minimise inconvenience and complete the service at a suitable later time.
Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in performing the service, but we do not accept responsibility for pre-existing damage, hidden defects, or losses arising from inaccurate information supplied by the customer. The customer should notify us promptly of any concern about the quality of service or any alleged damage. We may inspect the issue and, where appropriate, offer a re-clean, partial refund, or other reasonable remedy. This does not affect any non-excludable rights under the Consumer Rights Act 2015.
Customers must remove or secure items that are particularly delicate, valuable, or personally sensitive before the appointment unless we have expressly agreed to handle them. This includes jewellery, cash, documents, artwork, antiques, and small electronics. We are not responsible for items left in vulnerable places unless loss or damage is caused by our negligence and subject to the limits set out in these terms. Any complaint about missing or damaged items must be reported as soon as reasonably practicable after discovery.
Our cleaning teams may use water, detergents, disinfectants, and equipment suitable for the task. The customer should inform us about allergies, sensitivities, or surface restrictions before work begins. While we aim to select appropriate products, we cannot guarantee the complete removal of stains, ingrained dirt, mould, or odours in every case. Some materials and finishes are naturally delicate, and repeated cleaning can sometimes cause wear. We will not be liable for damage caused by pre-existing weakness, unsuitable materials, or instructions that conflict with manufacturer guidance.
Waste regulations must be followed at all times. Any waste created during the service will be handled in accordance with applicable UK waste and environmental laws. We do not undertake unlawful dumping, uncontrolled disposal, or removal of hazardous materials unless specifically agreed and legally permitted. The customer is responsible for advising us in advance of any waste requiring special handling, such as sharps, chemicals, bodily fluids, asbestos, clinical waste, or contaminated materials. If such waste is discovered unexpectedly, we may suspend the job until safe arrangements are made.
Where ordinary waste is collected as part of an agreed service, it will be bagged, segregated if necessary, and placed only in the correct location for lawful disposal or collection. We reserve the right to refuse handling of waste that is illegal, unsafe, excessively heavy, or unsuitable for standard cleaning services. The customer must ensure that any bins, skips, or waste containers used on the property are suitable and that their use complies with local rules, lease conditions, or building requirements. Any additional disposal costs will be charged to the customer if agreed in advance or if they arise from the customer’s instructions.
We may take reasonable steps to protect floors, furniture, and fixtures during the service, but some movement of items may be necessary to complete the work properly. The customer should tell us in advance about flooring that is newly laid, freshly treated, or unusually fragile. We may decline to clean certain surfaces or areas if we believe the risk of damage is too high. Where appropriate, we may ask the customer to sign off on specific instructions regarding sensitive areas, and those instructions will form part of the contract.
Any personal data collected in connection with bookings is used only for arranging the service, processing payment, managing customer communications, and maintaining our business records. We handle personal information in line with applicable UK data protection requirements. Information will not be sold, and it will only be shared where necessary to perform the service, comply with legal obligations, or resolve a dispute. By booking with us, you consent to the use of your details for these limited operational purposes.
We may suspend or terminate a booking if the customer acts abusively, prevents safe working conditions, provides false information, or requests unlawful activity. In such cases, any payment already made may be retained to cover reasonable losses, where allowed by law. If our staff are unable to work because the property is unsafe, excessively dirty beyond the agreed scope, or not ready for service, we may charge a call-out or wasted time fee if this has been stated in the booking terms or invoice.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. To the maximum extent permitted by law, we are not responsible for indirect or consequential losses, loss of profit, business interruption, or loss of opportunity arising from the service. If a court or regulator requires any limitation to be reduced, the remainder of the clause will continue to apply as far as possible.
These terms, together with the booking confirmation and any written changes agreed by both parties, form the entire contract between the customer and the service provider. No statement made by staff before the booking will override these terms unless confirmed in writing. Failure to enforce a right on one occasion does not mean that right is waived in future. The customer may not transfer the contract to another person without our written consent.
The contract is governed by the laws of England and Wales, and any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales. If the customer resides elsewhere in the UK, this governing law clause still applies to the extent permitted by applicable law. Any claim should first be raised promptly so that we can try to resolve the matter informally and efficiently before formal proceedings are considered.
We reserve the right to update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law or agreed in writing by both parties. Customers are encouraged to check the terms before each new appointment, especially where service needs, access arrangements, or waste handling requirements have changed. Continued use of the service after updated terms are communicated may be treated as acceptance of the revised version.
By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for cleaners Streatham services. You also confirm that all information provided is accurate to the best of your knowledge and that you will cooperate to ensure safe and lawful performance of the work. If there is any conflict between these terms and any informal discussion, the written booking terms will take priority unless otherwise required by law.
