Privacy Policy - Cleaners Streatham

This Privacy Policy explains how Cleaners Streatham collects, uses, shares, and protects personal data relating to its customers in Streatham and the surrounding area. It applies to all Cleaners Streatham customers in the area, including individuals who request cleaning services, receive quotations, book appointments, or otherwise interact with our services. We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cleaners Streatham acts as a data controller for personal data collected in connection with our cleaning services. This means we decide how and why your personal data is processed. We only process personal data where we have a lawful basis to do so and only for specific, legitimate purposes.

2. Data We Collect

We collect and process only the information necessary to provide and manage our services. The types of personal data we may collect include:

• Identity details such as your name and title.
• Contact details such as your telephone number and email address.
• Service details such as your address, cleaning preferences, requested dates, property access instructions, and service history.
• Payment information such as billing records, payment status, and transaction references. We do not store full card details where a secure third-party payment provider is used.
• Communication records such as messages, complaints, feedback, and notes relating to service delivery.
• Technical data such as basic website usage information if you interact with our online forms, including IP address, browser type, and time of access, where applicable.

We do not intentionally collect special category data unless it is necessary and you have explicitly provided it, or it is required for legal reasons. Special category data includes information such as health data, religious beliefs, or biometric data.

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• make an enquiry or request a quote;
• book or use our cleaning services;
• communicate with us by phone, email, or other written methods;
• leave feedback or make a complaint;
• make a payment or request an invoice.

We may also receive information from third parties where necessary for service delivery, such as property managers, landlords, or payment processors, provided they have a lawful basis for sharing it.

4. Why We Use Your Data

We use personal data only for legitimate business and legal purposes. These include:

• to provide cleaning services and manage bookings;
• to respond to enquiries and issue quotations;
• to process payments and maintain financial records;
• to communicate service updates, scheduling changes, or follow-up information;
• to manage complaints, disputes, and customer support matters;
• to improve service quality and customer experience;
• to comply with legal, accounting, and tax obligations;
• to protect our business, staff, and customers from fraud or misuse.

5. Lawful Basis for Processing

Under UK GDPR, we must identify a lawful basis before processing personal data. The lawful bases we rely on are:

Contract

We process your data when it is necessary to enter into or perform a contract with you. This includes managing bookings, providing services, taking payment, and handling related communications.

Legitimate Interests

We may process data based on our legitimate interests where doing so is necessary for the operation of our business and does not override your rights and freedoms. This may include maintaining records, improving services, handling general customer communications, and preventing fraud or misuse.

Legal Obligation

We process certain data to meet our legal obligations, such as tax records, accounting duties, and compliance with employment or business regulations.

Consent

In limited situations, we may rely on your consent, for example where you have agreed to receive certain optional communications. Where consent is used, you may withdraw it at any time.

6. Sharing and Processors

We do not sell your personal data. However, we may share personal data with trusted third parties who help us deliver our services. These third parties act as processors and are only permitted to use your data on our instructions and under appropriate security obligations.

Examples of processors or service providers may include:

• Payment processors to handle secure payments and transaction processing.
• Scheduling or booking systems used to arrange appointments and manage service records.
• IT and cloud storage providers that host data securely and support business operations.
• Professional advisers such as accountants, insurers, or legal advisers where necessary.
• Public authorities or regulators where disclosure is required by law.

We require processors to take appropriate technical and organisational measures to protect your data and to process it only for the specific services they provide to us.

7. International Transfers

If any of our service providers store or process data outside the United Kingdom, we ensure suitable safeguards are in place, such as adequacy regulations or approved contractual protections, so that your personal data remains protected to a standard consistent with UK law.

8. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected and to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and the service provided.

• Customer and service records are retained for the period needed to manage the relationship and resolve any queries or disputes.
• Financial and tax records are kept for the period required by law and relevant accounting rules.
• Communication records may be stored for a reasonable time to support service quality, complaints handling, and business administration.

When personal data is no longer required, we securely delete, anonymise, or otherwise dispose of it in line with our retention practices.

9. Data Security

We take appropriate measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, restricted permissions, and staff awareness practices. While no system can be guaranteed to be completely secure, we aim to maintain a level of protection appropriate to the sensitivity of the information we hold.

10. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. These rights may be limited in some situations, but we will always consider your request carefully.

• Right of access - you may request a copy of the personal data we hold about you.
• Right to rectification - you may ask us to correct inaccurate or incomplete information.
• Right to erasure - you may request deletion of your data where there is no legal reason for us to keep it.
• Right to restrict processing - you may ask us to limit how we use your data in certain circumstances.
• Right to object - you may object to processing based on legitimate interests or direct marketing.
• Right to data portability - you may request your data in a structured, commonly used format where applicable.
• Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you believe your data has not been handled properly. We encourage you to raise any concerns with us first so that we can try to resolve them promptly.

11. Children’s Data

Our services are generally intended for adult customers. We do not knowingly collect personal data from children except where it is necessary in connection with a booking, household arrangement, or legal obligation. If we become aware that we have collected data from a child without appropriate justification, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service arrangements. The most current version will apply to all customers in Streatham and the surrounding area. We encourage you to review this policy periodically so that you remain informed about how we use personal data.

13. Summary of Our Commitment

At Cleaners Streatham, we respect your privacy and aim to handle all personal data responsibly, transparently, and lawfully. We collect only the information we need, use it for clear and legitimate purposes, store it securely, and keep it only for as long as necessary. We also work with trusted processors under appropriate safeguards and support your rights under UK data protection law.

This Privacy Policy applies to all Cleaners Streatham customers in the area. By using our services, you acknowledge that your personal data may be processed in accordance with this policy and applicable law.